Your Dedicated Team

The Art of Partnership

Dedicated Customer Success Manager: Opex assigns a Customer Success Manager, funded by telecom carrier contracts, to support every client at no cost. This manager ensures that clients receive personalized attention and support throughout their engagement with Opex.

Customer Advocacy and Health Reviews: Our Customer Success Managers advocate for customer interests and regularly review account health and technology usage through cadence calls. These reviews help identify areas for improvement and ensure that clients are maximizing the value of their investments.

Enablement and Project Planning: CSMs assist in planning future projects and coordinating training or knowledge transfer with OEMs to maximize customer satisfaction. This proactive approach ensures that clients are well-prepared for upcoming initiatives and can leverage the latest technologies effectively.

Proactive Issue Resolution: Our team is dedicated to identifying and resolving issues before they impact your operations. By monitoring key performance indicators and maintaining open lines of communication, we ensure that potential problems are addressed promptly.

Continuous Improvement: We believe in the power of continuous improvement. Our Customer Success Managers work closely with clients to gather feedback and implement changes that enhance the overall customer experience. This commitment to excellence drives long-term success and satisfaction.

The Carriers pay Opex for selling their products & services. Opex reinvests the money by providing every customer access to our ridiculously helpful Dedicated Customer Sucess Managers